At North Supply, we do not want to just send you products. We want to partner with you!
In terms of what that means, we can provide high-quality hardware and software solutions and help you manage your customers seamlessly and professionally.
We want to help and support you in every step of the process from quoting through system pre-staging to delivery, installation and beyond.
We work with a range of partners that specialise in one particular ﬁeld. This results in their focus on providing the best products and services in their respective areas of expertise.
Our team then review and test these products and services to ensure they can integrate with the core platforms we oﬀer to ensure interoperability and compatibility to give our partners conﬁdence in the one-stop solution we propose.
We partner with PBX vendors that support all customer deployments. Therefore, we can oﬀer on-premise IP PBX solutions that can be easily migrated to the cloud and back again as required by the customer to allow partners to compete for business whatever the circumstances.
North Supply have a presence in two UK based datacentres where they host both PBX and complimentary cloud-based services, some of which are developed in house and others via our development partners. All our solutions are managed, deployed and supported by us via dedicated support portals.
We have been pre-staging equipment, managing customer PBX installs and providing logistics for over eight years and have developed online management tools that allow our business partners to have a clear visibility of every stage of the delivery process.
We work with partners that appreciate quality and not just quantity. This is why each partner beneﬁts from a dedicated pre and post-sales desk-based support team and ﬁeld based account managers to assist with customer demonstrations, trials, site visits and more.
We use DDI’s and personal email addresses, so you know who you are dealing with and who is taking personal responsibility for your business.
From our two centres based in Leicester and Market Harborough, we pre-stage customer systems to ensure they are prepared and ready to deploy upon installation, reducing the time spent for onsite installs and providing more time for customer care.
We can offer installation assistance, online and onsite training and UK wide delivery with track and trace and POD information.
We have a dedicated team of technical support engineers who are on hand to help with system and peripheral faults, moves and changes. Engineers are trained by the vendors to a high standard to ensure they can support both the product and the deployment/ environment in which it is installed.
We have both desk and ﬁeld based engineers to support partners via web-based remote access portals and on physical customer sites as/if required.
We appreciate many partners have existing relationships and may want diﬀering levels of commitment, that is why North Supply have a range of partnership programs to reﬂect this. Our four-tiered partner programme oﬀers levels from simple Referral through Sales to Connect and Advanced levels which reﬂect higher margins and support for increased levels of partner commitment.
Call us on 01858 411500