We can help find the perfect solution for you – whether you want to record calls locally on your PC or catalogue thousands of hours of audio in a searchable, secure place.
By playing back calls, you can establish exactly what was said and agreed, avoiding customer disputes.
When callers know they’re being recorded, they are less likely to be rude and abusive.
Use real-life calls to help your staff get better at what they do.
We have systems that comply with PCI and industry requirements.
From Analogue to Digital, ISDN to IP, we offer a range of recording methods and connections, whether it be via lines, extensions or mobile smart phones.
We‘ve got a range of backup redundancy and resilience systems. So business doesn’t have to stop.
We’ll be with you every step of the way, so you only have to deal with one supplier from installation to training. We’ve got your back from start to finish.
This affordable option offers quick, easy access to call recordings made from, and to, a single users handset, so is perfect for personalised recording.
Lite recording is a server based solution where connection is made to business lines and all incoming and outgoing calls are recorded. Secure user access to search, play and export the stored recordings is possible via password control. Calls can also be archived either locally or offsite as required.
The Enterprise Voice Recorder is ideal for the biggest businesses. It can even grow as you do. You can store thousands of hours of recordings, and there are options to archive them onto DVD or any network device if you need to.
You’ll get password protection, powerful call filters, live monitoring and more. And it supports web services so it can work with your databases and applications. If you need more hands-on help, our experts can tweak existing software to your needs. We can even create new apps for you.
Need even more functionality? There are plenty of upgrade options, too, like Agent Evaluation, Screen capture, PCI call pause/ restart and Speech to Text.