Simple user interface allows easy access to recorded calls using the convenient search criteria and easy to navigate layout.
Search criteria allows you to search via date, time, incoming and outgoing number, remark, department, agent name and extension number.
Allows users to view calls in real time on their desktop PC.
It supports the replay of multiple records via desktop control client.
Allows you to stop and restart recordings using the desktop control client as standard to help meet PCI compliance requirements.
USB line interface devices that support connection to Analogue, Digital ( via physical handset connector) and SIP handsets.
Minimum PC specification required : W7 / W10 Pro, 4GB RAM, +80GB HDD, USB 2.0, Windows Media Player 9.0+.
Supported IP protocols are G.711, G.723, G.729, Cisco, Avaya, Nortel, Mitel (SIP / RTP), Panasonic, NEC, Siemens, Shoretel, Aastra.